About CPA

As the government, represented in the Ministry of Trade and Industry, works on regulating the until now unbalanced consumer-trader relations, by monitoring trade transactions and enforcing consumer/trader binding laws and regulations, it has been decided to establish an agency to protect consumers, particularly that we are far behind many countries who have already acquired awareness and success in respect of regulating consumer-trader relations.

For this purpose, the Law on Consumer Protection has been enacted, together with its Executive Regulations.

Having begun to assume its executive tasks, the Consumer Protection Agency is saving no effort to disseminate awareness about the Law on Consumer Protection and to inform the public of how consumers can protect their rights in case they face any problems when purchasing a product.