Consumer?
A consumer is any person to whom a product is offered to satisfy his personal/family needs or with whom a contract is concluded to meet such end.

Supplier?
Any person who offers a product/service or produces, exports, distributes, displays, circulates, trades, or concludes transactions in relation to a product for the purpose of offering to consumers or concluding in any way a contract/transaction in relation to such product.

Product defect?
Any deficiency in the value/avail of a product, depending on the purpose of such product, that totally or partially prevents consumers from getting the benefit for which this particular product was made. This applies to defects resultant from moving or storing the product, so long as the consumer is not responsible for its occurrence.

Product replacement/returning conditions?
Unless the Agency determines a shorter period depending on the nature of the product, a consumer may, within fourteen days from receiving the product, replace/return and refund the value of such product if it was found to be defected or inconsistent with the standards or the purpose for which the sale contract was concluded. The supplier shall be obliged to replace or restore and pay back the price of the product without any additions costs.

The data that must be displayed included in the invoice?
Name and commercial domicile of supplier; date of transaction/contract; price, specifications, nature, type, and quantity (number or weight) of the product; date of the consumer’s receipt of the product; and signature/stamp of supplier.

Importance of the invoice?
The invoice proves that a transaction or a contract was concluded between the consumer and the supplier in relation to a product or a service. Upon the request of the consumer, a supplier must issue an invoice without any extra charges. Receipts of automatic cahiers found in stores shall be considered an invoice if it showed the name of the supplier and the date of transaction.

Installed sale conditions?
In case a product is sold on installments, the invoice must indicate the total amount of installed payments, the annual interest rate and how it is calculated, the date of applying the interest, the number of installments and the value of each, the installment period, and the procedures to be applied in case of failure/delay of paying the installments.

Misleading and confusing advertisements?
A confusing or misleading advertisement is one that includes false statement, claim, or any thing that directly or indirectly creates a false/confusing impression about the product’s nature; composition; origin; weight; volume; method of manufacturing; production/expiry date; directions of use; producer, provider of service and place where such service can be obtained; contract terms and conditions, including guarantees, aftermarket services, price, payment method; trademarks, and product specifications.