Message from the Chairman

As part of the Ministry of Trade and Industry’s massive efforts to organize markets and ensure security of all business transactions, the Ministry endeavours to regulate the until now unbalanced trader-consumer relation. Our efforts are part of an extensive system that includes governmental formal control authorities as well as civil society and mass monitoring institutions represented in consumer protection organizations. Particular attention must be paid to educate people on their rights and obligations.

In this framework, the Consumer Protection Law was enacted and the Consumer Protection Agency was established to take part in its implementation. This law was designed to provide comprehensive protection to consumers by ensuring traders’ commitment and obliging them to comply with the law in order to avoid the penalties and fines it has defined.

From this perspective, the CPA aims to protect consumers in accordance with the law, which will eventually balance the interests of all parties in the market.

When consumers, with the protection of the law, confront all forms of commercial dishonesty, they will oblige traders and suppliers to seek accuracy and exercise caution when offering goods and services to consumers. This will ensure products’ compliance with quality standards and will eventually improve national services and industries, which will basically satisfy consumers’ interests. Other advantages, such as stimulating competitiveness with foreign markets, will also be ensured. And this, as we mentioned earlier, supports the fact that implementing the law will greatly help protecting consumers and boosting the growth of national economy.

Our aspired objective is the commitment of all traders and consumers to the Consumer Protection Law which represents a significant civilized move toward improving the standards of trade transactions and providing protection and security to both consumers and traders.